Yes, you can cancel your order within 14 calendar days after receiving order confirmation email. If we have already shipped the products, you will have to return them at your own expense.

Cosmetics fall into the list of goods that, being of the right quality, cannot be returned. However, if you really dislike something, we will try to find a solution. Email us at info@uogauoga.com. If you bought a product other than cosmetics (e.g. a brush), you can return a good quality item with undamaged packaging and get a replacement item or your money back. Email us at info@uogauoga.com

We make every effort to ensure that this does not happen, however if the item you receive is of the wrong quality, please email us at info@uogauoga.com and we will replace the same or another product, or return your money (according to your choice). DETAILED INFORMATION ABOUT RETURNING OUR GOODS CAN BE FOUND HERE.

Email us at info@uogauoga.com with your order number and the exact issue – we’ll be happy to help.

If the order hasn’t been shipped yet, cancellation might be possible in some cases. Email us at info@uogauoga.com