FAQ

Yes, Uoga Uoga cosmetics are natural. We use ingredients of natural origin, which are clearly listed in the INCI list. We also certify our products according to the COSMOS Organic and COSMOS Natural standards, which assess product composition, ingredient origin, formula safety, the manufacturing process, and even packaging.

Yes, the Uoga Uoga range includes many organic products certified according to the COSMOS Organic standard. You can find this information next to each product.

We do not use ingredients of animal origin, with the exception of one product: the “Kind Pirate” lip balm, which contains beeswax.

No, our products are not tested on animals.

Our product compositions are natural, and our products are organic. All ingredients are clearly visible in the INCI list, where every component used is listed. We also certify our products under COSMOS Organic and COSMOS Natural standards, which govern the composition, the origin of ingredients, formula safety, production processes, and even the packaging. Every year, we undergo a thorough inspection by their auditors.

A natural cosmetic product is made using ingredients of natural origin. The term “natural” refers to the origin of the ingredients. An organic cosmetic product is one whose ingredients (more than 95%) are organically grown and which meets strict certification standards, such as COSMOS Organic. Such products are verified by independent institutions that assess not only the composition but also the manufacturing process.

Uoga Uoga cosmetics do not contain parabens or silicones. As for fragrances, some products are fragrance-free, while others are scented with natural ingredients such as essential oils or their components. Synthetic fragrances are not used.

You can always find the exact composition in the INCI list of each product. If you have any further questions about ingredients, please contact us via the live chat in our online store or by email at info@uogauoga.com.

Uoga Uoga products are made in Vilnius, Lithuania, from formula development to the final product, except for a few individual items – makeup brushes and other accessories, lip and eye pencils, and SPF cream. These are produced in selected partner laboratories to our order and according to our strictly approved quality standards (color, performance, appearance, etc.).

Yes, all Uoga Uoga product formulas are originally developed and refined by our team.

Since we use natural ingredients, the color or scent may naturally vary slightly between different batches. This is determined by the origin of the raw materials, the harvest time, or natural production differences. Such variations are common in natural cosmetics and do not change the quality or properties of the product.

If you have questions about a specific product or its condition, you can always write to us via the live chat or email us at info@uogauoga.com. We are here to help!

Natural cosmetics may change texture due to temperature changes, the properties of natural ingredients, or storage conditions. Since they do not contain synthetic stabilisers, a product may become firmer or softer. This does not affect its quality or effectiveness.

If you have questions about a specific product or its condition, you can always write to us via the live chat or email us at info@uogauoga.com.

The shelf life of our products after opening is indicated on the packaging. Look for the open jar symbol (PAO) with a number of months, such as 6M or 12M. This tells you exactly how long the product can be used once it has been opened.

If there is no PAO symbol, the product can be used until the expiration date shown on the packaging, regardless of when it was first opened.

If you have questions about a specific product, you can always write to us via the live chat or email us at info@uogauoga.com.

You can find the INCI list for all Uoga Uoga products on the relevant product page in our online store, in the product description. The INCI list is also provided on the product packaging, in accordance with the requirements of the EU Cosmetics Regulation.

If you have questions about specific ingredients or their purpose, you can always write to us via the live chat or email us at info@uogauoga.com.

Yes, Uoga Uoga cosmetics comply with the requirements of the European Union Cosmetics Regulation (EC) No. 1223/2009. All products are evaluated according to current EU legislation before being placed on the market. They can be legally sold throughout the European Union.

Most Uoga Uoga products undergo dermatological testing. Information about dermatological testing is provided in the description of each relevant product and marked with a special symbol (“dermatologically tested”).

Recently we have been receiving more questions regarding the use of titanium dioxide (TiO2) in some of our makeup products. We are very pleased that you are interested in cosmetic ingredients and their safety, as that is exactly why we created Uoga Uoga, to offer the safest and most natural products.

Various studies show that titanium dioxide does not penetrate healthy or even damaged skin (1), (2), so when applied to the skin it does not pose a local or systemic risk to human health.

Most concerns relate to inhalation. In such cases, the discussion concerns nano-sized particles, since only very small particles can reach the lungs. Studies have shown that, even when cosmetics containing nano titanium dioxide are used, inhaled particles do not reach the lungs (3). Furthermore, in November 2022, the Court of Justice of the European Union annulled the previous recognition regarding the carcinogenicity of inhaled nano-sized titanium dioxide altogether (4).

It is clear that the health risks being discussed are specifically related to nano-sized TiO2 minerals. We do not use any nanoparticles in our cosmetics, including titanium dioxide, as we strictly follow the COSMOS Organic standard. According to this standard, non-nano titanium dioxide is considered safe for use in cosmetics.

It is also important to remember the positive properties of TiO2, as it is one of the most effective and safest mineral filters for protection against harmful sun rays.

Every year, more scientific research is published, and we closely monitor the development of the situation to ensure our products remain as safe as possible.

(1) Gamer AO, Leibold E, van Ravenzwaay B. The in vitro absorption of microfine zinc oxide and titanium dioxide through porcine skin. Toxicol In Vitro. 2006;20(3):301-7

(2) Miquel‐Jeanjean C, Crépel F, Raufast V, Payre B, Datas L, Bessou‐Touya S, Duplan H. Penetration Study of Formulated Nanosized Titanium Dioxide in Models of Damaged and Sun‐Irradiated Skins. Photochemistry and photobiology. 2012 Nov 1;88(6):1513-21.

(3) Nazarenko Y, Zhen H, Han T, Lioy PJ, Mainelis G. Potential for inhalation exposure to engineered nanoparticles from nanotechnology-based cosmetic powders. Environmental health perspectives. 2012 Jun 1;120(6):885.

(4) https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A62020TJ0279

Yes, Uoga Uoga cosmetics can be used during pregnancy and breastfeeding. However, due to bodily changes and increased sensitivity during this period, we recommend carrying out a patch test on the inside of the wrist before use.

Allergic reactions are highly individual and can sometimes be difficult to predict – people are often unaware that they are allergic to certain ingredients. It is a myth that natural cosmetics are more allergenic than synthetic cosmetics: active ingredients, preservatives, and fragrances used in both can cause allergic reactions.

Whether an undesirable skin reaction occurs after using a product depends on the individual reaction of your body. If you suspect that your skin is more sensitive, we recommend testing the product on the inside of your wrist before application.

If you have any questions regarding specific ingredients, you can always write to us via the live chat in our online store or by email at info@uogauoga.com. We will be happy to help.

The Uoga Uoga range includes products specifically designed for sensitive and acne-prone skin, however, every skin's needs are individual. We recommend carefully reviewing the description and ingredients of each specific product, where we indicate which skin type it is best suited for.

If you have sensitive or problematic skin, we advise introducing new products gradually and, if needed, consulting with us by writing to info@uogauoga.com or via the live chat in our online store.

Yes, the Uoga Uoga range includes products specifically designed for mature skin and its needs, helping to maintain skin elasticity and radiance. We recommend reviewing the descriptions of specific products, where we indicate which skin type and needs they are best suited for.

If you would like personal advice, you can always reach out to our consultants by writing to info@uogauoga.com or via the live chat in our online store.

Yes, Uoga Uoga has a dedicated cosmetics line for children, created specifically with the needs of little ones in mind. You can find this line here: https://uogauoga.com/uu-kids/. For teenagers, we recommend our skincare products with tea tree oil, which are designed for oilier, problematic, or blemish-prone skin. When choosing other products, it is always worth reviewing the specific product descriptions. If you have any questions, please write to us at info@uogauoga.com or message us via the live chat in our online store.

If you have questions regarding specific ingredients, their purpose, or potential skin reactions, you can always write to us via the live chat in our online store or by email at info@uogauoga.com. We will be happy to answer your questions and help you choose the products that are most suitable for you.

When selecting products, it is important to consider your skin type and its specific needs (whether your skin is dry, oily, combination, sensitive, or prone to blemishes). You will find a description for every Uoga Uoga product explaining its purpose and the effects it provides.

If you are choosing skincare products, we have created ready-to-use facial routines for different skin types. You can find them right here: https://uogauoga.com/face-routine/.

If you are still unsure, please write to us at info@uogauoga.com or via the live chat in our online store. We will help you choose the products that are most suitable for you.

We recommend choosing makeup shades according to your skin tone and the effect you want to achieve. For many products, we provide shade descriptions, photos, and videos showing how the shades look on the skin and how they differ from one another.

If you have the opportunity, please visit any of our physical Uoga Uoga stores where you can try the shades in person. If you are shopping online and feel unsure, do not hesitate to consult with us by writing to info@uogauoga.com or via the live chat in our online store.

Each Uoga Uoga product comes with specific usage recommendations, which you can find in the product description in our online shop or directly on the packaging. We recommend following these guidelines to achieve the best possible results for your skin.

If you have any questions regarding usage, you can always reach out to our consultants by writing to info@uogauoga.com or via the live chat in our online store. We will be happy to assist you.

Yes, you can mix Uoga Uoga products with one another, both in your makeup and skincare routines. For example, you can blend different shades, textures, or combine various products together to suit your needs. We recommend starting with small amounts to see how the products work for you.

Yes, we have prepared facial care routines for different skin types and needs, featuring compatible Uoga Uoga products. You can find our recommended routines right here: https://uogauoga.com/face-routine/. If you have any questions or would like individual advice, please write to us via email or our live chat. We will be happy to help you create the perfect routine for your skin.

Yes, you can certainly use Uoga Uoga products alongside cosmetics from other brands. You can combine them according to your skin needs and desired results by trying out different combinations and observing how the products work together.

You can add free samples to your order at the end of your purchase by choosing from our current list of available samples. You can also receive them in our physical stores.

Yes, we have created several product tester sets. You can find them in the “Mineral Makeup” section. Please remember that we ship online orders starting from €10. When placing your order, you can also receive samples of certain products for free. You will find these options at the checkout.

Yes, we put a lot of effort into making sustainable decisions wherever we can. Many of our plastic containers were replaced by glass and aluminum a long time ago. We focus on using recycled plastic, which is specially made for us from plastic waste by our partners here in Lithuania. It is completely BPA-free, and even the internal coating of our aluminum tubes is made using BPA-free coating.

In 2022, we introduced paper packaging for our deodorants and several lip balms. Just like our recycled plastic, our secondary paper packaging is produced in Lithuania. Most of our packaging is printed on recycled paper, while others meet strict natural standards.

We pack all shipments without any plastic. We have also developed a powder refill system, which allows you to buy the glass jar once and then simply purchase refills. We are actively working on expanding this system and plan to offer more refill options very soon.

Sustainability is a part of our daily life, too. If our team decides to get takeaway from nearby cafés at lunchtime, we bring our own containers.

Most of our packaging is designed to be sorted and recycled, as we prioritize using materials like glass, aluminum, and paper. Once you finish your favorite product, please place the glass containers in the glass waste bin, while all paper packaging belongs in the paper waste container. Aluminum tubes and caps should be sorted into the plastic and metal waste container. This ensures they are processed and recycled properly.

Our plastic packaging is also recyclable, as it is made from sustainable sugarcane plastic. These containers should be placed in the plastic waste container, following your local sorting rules.

Yes, we offer refill solutions and constantly expand our selection. Currently, refill packaging is available for our mineral foundation powders and "Happy Ending" finishing powder, allowing you to reuse your original glass jars and reduce waste.

We are also continuously looking for ways to expand our refill range and create more sustainable solutions that help reduce packaging waste and encourage more conscious consumption.

You can pay for your order using online banking, credit or debit cards, bank transfers, Apple Pay, Google Pay, PayPal, or gift cards.

Yes, paying by card in the Uoga Uoga online store is completely safe. Payments are made through secure, certified payment systems that ensure the protection of your payment data. Your card details are not stored in our system and are used only to complete the payment transaction.

Currently, we do not offer the option to pay in installments. Orders can only be paid for using the payment methods selected at the time of checkout, which are provided in our online store.

If your payment is not accepted, please contact us via the live chat in our online store or email us at info@uogauoga.com. We will help you resolve the situation.

First, please check your Spam or Promotions folder, as sometimes emails can end up there. If you still cannot find the confirmation, write to us at info@uogauoga.com.

Please include your name and any order details you might have, and we will help you resolve the situation as quickly as possible.

Delivery time depends on the destination country and the chosen delivery method. You can find preliminary delivery terms here: https://uogauoga.com/information-for-the-client/shipping/.

Once your order is shipped, you will receive tracking information via email, where you will be able to see the most up-to-date delivery status.

We offer several delivery methods which may vary depending on the destination country. We deliver orders via courier or to parcel lockers. You will always see the available options and their prices during the checkout process.

You can find detailed and updated information about all delivery methods here: https://uogauoga.com/information-for-the-client/shipping/.

Uoga Uoga ships to many countries across the globe. You can find the full list of available shipping destinations and exact delivery rates right here: https://uogauoga.com/information-for-the-client/shipping/.

Additional charges, such as customs duties or import VAT, may apply depending on your destination country. These fees are determined by the local authorities of each specific country. We recommend checking your local import regulations before placing an order.

Once your order has been shipped, we will send a tracking code and a link to your email address. This will allow you to follow your order status every step of the way.

If your shipment hasn’t arrived, please email us at info@uogauoga.com. Simply include your order number, and we will do our best to resolve the situation as quickly as possible.

Yes, in some cases it is possible to change the delivery address, but it is important to act quickly. Please write to us at info@uogauoga.com. Depending on the courier selected, changing the address may involve an additional fee.

Yes, if your order has not been shipped yet, it can be cancelled in some cases. Please email us at info@uogauoga.com. Include your order number and we will check the possibilities for you.

Yes! We can add a greeting card with your message. Simply write it in the comments section during checkout. We will make sure your greeting reaches your loved one along with the shipment.

If you purchased the product online and it is not suitable for you, and it has not been used or damaged, you may return it within 14 calendar days from the date of receipt, in accordance with Uoga Uoga’s terms and conditions of sale. Just make sure that the product is in its original packaging and remains untouched.

However, if you purchased the product in a physical store, it cannot be returned. This is because you had the opportunity to try out the shade, scent, and texture live at the time of purchase to ensure it was the perfect match for you.

If you purchased your product online and it is not quite right for you, you can return it within 14 calendar days from the date of receipt, provided it is unused and undamaged. This process follows the Uoga Uoga purchase and sale rules, so please ensure the item is in its original packaging and remains untouched.

However, if you purchased the product in a physical store, it cannot be returned. Since you had the opportunity to experience the shade, scent, and texture live at the time of purchase, these sales are considered final.

No, shipping costs are not refundable when a customer decides to return an item. In such cases, the return shipping costs are covered by the customer.

Shipping fees may only be refunded if the product was received with defects or if the wrong item was delivered to you, in which case we will take full responsibility and ensure the situation is resolved in your favor.

If you received a product with defects, please email us at info@uogauoga.com, describing the issue and providing your order number. We will get in touch with you.

If you received the wrong product, please write to us at info@uogauoga.com, state the problem and include your order number. We will contact you and help you resolve the situation promptly.

Refunds for returned items are issued using the same payment method that was used for the original transaction. The refund will be processed within 14 calendar days from the date the return is confirmed, in accordance with the Uoga Uoga purchase and sale rules.

No, however, you can check out our special offers on product sets right here: https://uogauoga.com/catalog/special_offers/.

You can stay updated on all promotions, special offers, and news by subscribing to our newsletter or following us on Instagram, TikTok, and Facebook. Current offers are also frequently announced directly in our online shop.

Enter your discount code in the shopping cart during the first step of the checkout process. Please note that discount codes cannot be combined with existing promotional offers.

No, only one discount code can be used per order. Different discounts, promotions, or codes cannot be combined with one another.

You can pay with a gift voucher in our online shop by entering the voucher code during the fourth step of the checkout process. The voucher amount will be automatically deducted from your total order value.

Gift vouchers are valid for 6 months from the date of purchase, and the validity period cannot be extended.

No, gift vouchers are non-exchangeable and cannot be returned for cash. They also cannot be extended after the expiration date.

You can find Uoga Uoga products in our physical stores, and you can see the full list of locations right here: https://uogauoga.com/about-us/stores/.

Yes, we export our products to many countries around the world, ranging from neighboring Latvia to Germany, Finland, France, the Netherlands, and even Bahrain. The products sold in foreign stores through our partners are authentic Uoga Uoga creations.

The Uoga Uoga loyalty program is a special program designed for our customers, allowing you to collect loyalty points for every purchase you make in our online or physical stores. You can later exchange these points for special discount vouchers or other exclusive benefits.

You can create your Uoga Uoga account by registering in our online shop. Simply click on "Login / Register" and fill out the registration form with your email address. You can also create an account during the checkout process by selecting the registration option.

Additionally, our consultants in any physical Uoga Uoga store can help you create an account. All you need to do is provide your email address to get started.

With an account, you can:

• collect loyalty points for your purchases
• receive loyalty discount vouchers
• get personalized offers, such as a special birthday discount

In the Uoga Uoga loyalty program, you collect points for every euro spent. €1 equals 1 point, both in our online and physical stores. Points are awarded for virtually all products you purchase from our selection.

Please note that points are not awarded for shipping costs or the purchase of gift vouchers.

Vouchers can be used for virtually all products in Uoga Uoga physical stores or our online shop, with the exception of shipping costs and gift vouchers. Special vouchers received through the loyalty program can be applied to orders of €30 or more.

Yes, they can. Once you collect 100 loyalty points, they are converted into a €5 discount voucher which can be used for your payment. You can use several loyalty vouchers in a single order, provided that the terms and conditions for their application are met.

Loyalty points do not have an expiration date, they can be collected indefinitely and do not disappear until they are used. However, the vouchers received in exchange for your points do have a validity period. Once you reach 100 points and receive a €5 discount voucher, it is valid for 3 months from the date of issue.

No, loyalty points are not lost or canceled unless they are used. Your accumulated points stay in your account for an unlimited time and can continue to grow without any time restrictions.

If you have forgotten your password, simply click on "Password reminder" in the login window and enter your email address. Once you receive our email, please follow the instructions provided to create a new password.