FAQ

We do not use animal-derived ingredients, except beeswax to produce our Kind Pirate lip balm. Our cosmetic products are not tested on animals.

Yes, all our product formulae are original, they are created and developed in-house.

Every ingredient we use can be found on the INCI (International Nomenclature of Cosmetic Ingredients) list. Our products are also COSMOS Organic and COSMOS Natural certified. This means that the composition of our products, the origin of the ingredients we use, our manufacturing process, the protection of our formulae and even our packaging all meet the required standards. To ensure this is the case, an auditor conducts a thorough inspection once a year.

Yes, but due to the changes occurring in your body and the increased sensitivity during pregnancy we always recommend doing a patch test on the inside of your wrist first.

Yes. We put every effort to ensure our practices are as sustainable as possible. We have already swapped most of our plastic packaging for glass and aluminium. Did you know that aluminium is also the packaging material we use for our famous lipstick, mascara and eyelash serum, even though it looks like plastic?

We try to use recycled plastic as much as we can with the help of our partners who produce it out of plastic waste. In 2022 we introduced paper packaging which is now used for our deodorants and lip balms.

We have also designed a powder refill system which means that our customers who purchase a glass jar only need to buy a compostable refill pouch in the future. We continue to work on refillable solutions and are planning to introduce more options in due course.

We print on recycled paper and use no plastic for packaging our parcels. Our team are also great at remembering to bring their own containers whenever we get a take away lunch from one of the food outlets nearby.

https://uogauoga.com/catalog/mineral-foundation/?item=126We are receiving more and more questions on the use of titanium dioxide (TiO2) in some of our makeup products. We are very happy you take interest in the composition of our cosmetics and the safety of the ingredients we use – that’s exactly why we’ve created Uoga Uoga in the first place! We want to make sure we offer safe and natural products in the market that is not very well regulated.

So, what is our view on the use of titanium dioxide?

Various studies have shown that titanium dioxide does not penetrate healthy or even damaged skin (1) (2) and therefore poses no local or systemic risk to human health from skin exposure.

Most of the concern regarding titanium dioxide stems from potential inhalation exposure. However, in all cases of inhalation, we are talking of nanoparticles (i.e. very very small parts) of this mineral because only those tiny particles can get into the lungs. Research has shown that even when a cosmetic product contains nanoparticles of titanium dioxide, the particles inhaled do not reach the lungs (3). Furthermore, in November 2022 the EU General Court annulled the previous ruling on the classification of titanium dioxide nanoparticles as carcinogenic by inhalation (4).

The potential health risks around TiO2 are linked to nanoparticles of this mineral. We do not use any nanoparticles (including titanium dioxide) in our cosmetics because we comply with the standard of COSMOS Organic. In line with this standard, coarse particles of titanium dioxide are considered safe to use in cosmetics.

It is also important to remember the positive effects of TiO2. It is one of the safest and most effective mineral filters for protecting the skin against harmful sun exposure.

New studies are conducted every year and we are closely following the situation.

(1) Gamer AO, Leibold E, van Ravenzwaay B. The in vitro absorption of microfine zinc oxide and titanium dioxide through porcine skin. Toxicol In Vitro. 2006;20(3):301-7

(2) Miquel‐Jeanjean C, Crépel F, Raufast V, Payre B, Datas L, Bessou‐Touya S, Duplan H. Penetration Study of Formulated Nanosized Titanium Dioxide in Models of Damaged and Sun‐Irradiated Skins. Photochemistry and photobiology. 2012 Nov 1;88(6):1513-21.

(3) Nazarenko Y, Zhen H, Han T, Lioy PJ, Mainelis G. Potential for inhalation exposure to engineered nanoparticles from nanotechnology-based cosmetic powders. Environmental health perspectives. 2012 Jun 1;120(6):885.

(4) https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A62020TJ0279

You can always contact us on Live Chat! We’ll tell you about the product samples we have available and the differences between various shades. We’ve also included lots of photos and videos with each product info. Every shade of our mineral powder is available as a sample – you can even order a tester set. But if you still feel lost, come and see us in one of our physical shops.

You can add free samples to your basket from the list available at the time before you complete your purchase online. Samples are also available in our physical shops.

You can currently order samples of our mineral powder (select 0.7g) or an entire tester set . A little reminder: there’s a minimum 10 EUR spend for online orders.

Allergies can be very unpredictable and often people don’t even know they are allergic to something. It is a common misconception that natural cosmetics are more likely to trigger allergies compared to synthetic products. In fact, the latter can also contain active ingredients, preservatives or fragrances which cause irritation.

Whether or not someone will experience an allergic reaction to a product they have used will totally depend on the response of the individual body. We always recommend doing a patch test on the inside of your wrist, especially if you suspect your skin might be more sensitive. If you have questions about any of the ingredients, do not hesitate to send us a message on Live Chat or email [email protected]

Absolutely! We would be more than happy to include a message for your someone special. Do remember to type it in the comments box before completing your order.

E-banking, bank transfer, debit/credit card, PayPal, gift card.

Contact us on Live Chat or email us at [email protected] and we’ll be happy to help.

If the order hasn’t been shipped yet, cancellation might be possible in some cases. Email us at [email protected]

In some cases this might be possible if you get in touch promptly and email us at [email protected]. Please note that depending on the courier chosen, changing the address might be subject to additional fees.

It depends on the country we are shipping to. Delivery in Lithuania normally takes 2-3 working days. During promotions or public holidays deliveries may take longer. More information here: https://uogauoga.com/information-for-the-client/shipping/

We will email your order number and the link for tracking it.

Email us at [email protected]. We’ll try and resolve it as soon as possible.

Email us at [email protected] with your order number and the exact issue – we’ll be happy to help.

We ship to most countries, click here for the full list and delivery costs: SHIPPING INFO

No, but we do have special ongoing offers on various sets. Find them here: https://uogauoga.com/catalog/special_offers/

Sign up to our newsletter, follow us on Facebook and Instagram.

Type in the code in the discount coupon field when you get to your basket.

Enter the code of your gift card in Payment Step 4.

Click here for the list of our physical shops: https://uogauoga.com/about-us/stores/

Yes, we export our products to most countries – from neighbouring Latvia to Germany, Finland, France, the Netherlands, even as far as Bahrein.