Loyalty program

How do I get my True Friend card?

1. Register on our website, fill in the mandatory fields and confirm your agreement to participate in the loyalty programme. You’ll find your True Friend card with a QR code in your account.
2. Your card number will be your telephone number. If you forget your card, simply give the shop assistant your phone number.
3. You will get 1 loyalty point for every euro spent shopping in store or online (cents are excluded). However, points are not rewarded for shipping costs or gift card purchases.
4. When you collect 100 points, an email will be sent to you within 5-10 minutes with a one-off €5 discount voucher. It is valid for 6 months and can be used on purchases of €30 or over. Once the voucher is generated, the respective loyalty points will be deducted from your account.
5. To redeem your discount voucher in store, show it to the shop assistant.
6. To redeem your discount voucher online, enter the code in Step 4 of the payment process.
7. Discount vouchers can also be used to purchase products on offer but delivery costs and gift cards are excluded.
8. Birthday discount! If you’ve provided your date of birth when registering, we’ll treat you to a one-off 15 % discount. It will be valid for two weeks (one week before your birthday and one week after) both in store and online. Once you’ve entered your date of birth, it cannot be modified.
9. Have more than one discount voucher? You can use them together, provided the total sum of your purchases meets the required conditions. For example, both vouchers can be used together if your purchases are worth €60 in total.

LOYALTY PROGRAMME

TERMS AND CONDITIONS

1. Definitions

Programme Member – a natural person, online customer of UAB Uoga Uoga who purchases products and is a member of the UAB Uoga Uoga Loyalty Programme.

Company – UAB Uoga Uoga, Company Code 302642608, VAT Payer’s Code LT100006547014, registered office at 4 Riterių Str., Vilnius, LT-08248, Lithuania.

Loyalty Programme – the Loyalty Programme offered by the Company and governed by these Terms & Conditions.

Loyalty Points – virtual loyalty points awarded for purchases made through the Company’s online shop and credited to the individual Account; the points can be used by the Programme Member to purchase the Company’s products at a discount price.

Account – a personal account created on the Company’s website https://uogauoga.lt and providing the Programme Member with information on their participation in the Loyalty Programme, allowing the Programme Member to manage their personal data, access information on accumulated Loyalty Points, etc.

Personal Data – information on the Programme Member which is processed by the Company in accordance with section “Processing Personal Data” of the Loyalty Programme’s Terms and Conditions.

Terms and Conditions – the terms and conditions of this Loyalty Programme.

1. General provisions

This Loyalty Programme is designed to provide benefits and added value to both the Programme Members and the Company.

The Loyalty Programme facilitates:

• Opportunities for loyal customers to purchase goods and (or) services on favourable terms, using the discounts and other benefits provided by the Company;
• Retaining existing and attracting new customers, maintaining long-term relationships with them;
• Gaining knowledge and understanding about customers, their needs and expectations;
• Rewarding customers for their loyalty;
• Organising the Company’s activities in line with customer needs.

The Company reserves the right to partially or completely modify these Terms and Conditions, suspend or terminate the Loyalty Programme by giving advance notice of 10 calendar days on the Company’s website and (or) by communicating this to Programme Members via their Accounts or e-mail.

• Enrolment in Loyalty Programme

The Loyalty Programme is open to natural persons aged 14 (fourteen) and older.

Eligible individuals are required to set up an Account on the Company’s website https://uogauoga.lt and register for the Loyalty Programme.

In order to register for the Loyalty Programme, eligible individuals are required to provide their personal details and familiarise themselves with the Terms and Conditions. By familiarising themselves with the Terms & Conditions, the individual agrees to comply with them.

Upon providing their personal data and expressing their wish to join the Loyalty Programme, the individual receives an e-mail request from the Company to confirm registration with the Loyalty Programme.

Upon confirming their enrolment in the Loyalty Programme, the individual receives an e-card with a QR code. The number on the e-card is the individual’s telephone number.

Enrolment in the Loyalty Programme is considered complete when the individual receives an e-mail from the Company confirming registration and including their e-card with the QR code.

1. Terms and benefits of Loyalty Programme

You will be accumulating loyalty points by purchasing products on the Company’s website. The full amount spent will be converted into loyalty points: 1 euro = 1 point (cents are excluded).

Loyalty points are not awarded for purchasing gift cards or for calculated delivery charges.

For every 100 loyalty points earned a 5 EUR discount voucher is automatically generated and emailed to the Programme Member. The generated discount voucher is valid for 6 months.

The discount voucher can be redeemed on purchases worth 30 EUR and over.

The discount voucher is also valid when purchasing discounted products. The discount voucher cannot be used to cover delivery charges or buy gift cards.

Once the discount voucher is generated, the loyalty points are deducted in the Loyalty Programme.

Discount vouchers can be used for making purchases online and in physical shops.

To redeem the discount voucher in a physical shop, the Programme Member needs to present the voucher code to the shop assistant who will enter it in the register.

To redeem the discount voucher online, the voucher code needs to be entered in Step 4 of the payment process.

If the Programme Member wishes to be congratulated on their birthday and awarded a birthday discount, they can provide their birth date in the Loyalty Programme.

The birthday discount is awarded to the Programme Member one week before their birthday, when a one-off 15 % discount voucher is automatically generated and emailed to the Programme Member. The Programme Member has two weeks to redeem their birthday discount voucher (one week prior to the birthday and one week after).

The birthday discount cannot be used together with other promotions and cannot be redeemed on product sets or products which are already discounted.

1. Account and data protection

The Programme Member commits to provide their personal details correctly and in full. Individuals who do not provide mandatory personal details may not participate in the Loyalty Programme. If there is a change to originally provided personal details, the Programme Member must inform the Company and update their personal details in their Account or by contacting the Company via the e-mail provided in these Terms.

When participating in the Loyalty Programme, the Programme Member does not have the right to:

• Transfer, sell or lend their personal Account or otherwise transfer rights to use their Account to other individuals;
• Create fake, illegitimate or fraudulent Accounts;
• Create an Account in the name of another individual.

The Programme Member must keep their Account log-in details safe and not disclose them to unauthorised third parties.

The Programme Member is liable for any actions performed or completed while using the Account. If a third person is using the Account, it is considered that the Programme Member is using the Account, except cases where another individual is, in accordance with applicable regulations, found to have used or is using these objects without the knowledge of the Programme Member.

Upon discovering that their Account log-in details have become known to third persons, the Programme Member must instantly change the password used to log in to their Account or notify the Company.

The Programme Member takes full responsibility for any inappropriate or illegitimate use of their Account or data, including cases when the Account is used by third persons, if sections 22 and 27 of these Terms and Conditions are not complied with.

Upon receiving a notification that the log-in details of the Account have been compromised, the Company has the right to block the Account. The Company will endeavour to prevent any further illegitimate use of the Account but is not liable for the loss of log-in detail confidentiality if it occurs through no fault of the Company. The Company is not liable for any damages, losses or inconvenience suffered by the Programme Member or third persons which were caused by the disclosure, loss or illegitimate use of the Programme Member’s log-in details.

1. Termination of Loyalty Programme membership

Membership of the Loyalty Programme terminates:

• When the duration period of the Loyalty Programme finishes;
• If Terms and Conditions of the Loyalty Programme are breached;
• If the Programme Member seeks to inflict damage on the stability and safety of the Loyalty Programme or on the interests of the Company or other members of the Loyalty Programme. In such case, the Company reserves the right to block the Account without additional notice and to irreversibly revoke the Loyalty Programme membership;
• When the Programme Member submits a request to the Company to terminate their participation in the Loyalty Programme.

After terminating the membership of the Loyalty Programme, any discount vouchers can be redeemed before their expiry date.

• Processing personal data

In order to register the Programme Member for the Loyalty programme, create an account for them, provide the benefits outlined in these Terms, and organise its activities in line with the needs and expectations of its customers, the Company processes the Programme Members’ personal data.

The Company confirms that personal data is handled according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (further – Regulation (EU) 2016/679), the Republic of Lithuania Law on Legal Protection of Personal Data, other regulations and instructions of supervising institutions.

Sources of personal data

The Company receives personal data from the Programme Members who submit them to the Company directly when registering for the Loyalty Programme, purchasing products and (or) redeeming discount vouchers across the Company’s shops.

Purpose and legal basis for processing personal data

Based on the legal bases outlined, personal data is processed for the following purposes:

• Both the Programme Member who is participating in the Loyalty Programme and the Company who is offering the Loyalty Programme make their respective commitments, therefore personal data is processed with the purpose of the Loyalty Programme administration on the basis of entering and performance of a contract, in accordance with point (b) of Article 6(1) of Regulation (EU) 2016/679;
• For statistical purposes, processing of personal data is necessary for the Company’s legitimate interests to assess the efficiency of its activities and organise them in the way that best meets customer expectations, in accordance with point (f) of Article 6(1) of Regulation (EU) 2016/679;
• If required, personal data may be processed in order to protect the Company’s rights and legitimate interests to pursue legitimate interests to protect itself against existing or impending demands, claims or lawsuits and in order to exercise its rights in accordance with point (f) of Article 6(1) of Regulation (EU) 2016/679.

The Company may process personal data for other purposes, if it is required in order for the Company’s activities to be compliant with applicable regulations.

Processed personal data

The Company processes the following personal data: telephone number, e-mail address, password, date and time of Account creation and (or) log-in, actions performed within the Account, details (QR code, card number) of the e-cards awarded, information on purchased goods and awarded loyalty points, information on discount vouchers presented, their expiry dates and details of redeeming.

Receivers of personal data

The Company provides personal data or facilitates access to the Company’s employees who are involved in the administration of the Loyalty Programme and to providers of services such as maintenance and administration of the IT infrastructure and software, maintenance of the website and web hosting, electronic communications, auditing, legal, consulting and others.

If required, for the purpose of protecting its rights and legitimate interests, the Company may share personal data with courts or other institutions responsible for dispute resolution.

Personal data shall not be shared with other third parties, except when the Company is obliged by law to provide personal details.

Duration of storing personal data

Personal data is stored for the duration of Loyalty Programme membership. If, at the point of terminating their membership in the Loyalty Programme, the individual has access to a valid discount voucher, their personal data shall be stored until the expiry date of the discount voucher or until the date the afore-mentioned voucher is redeemed.

Data subject rights and exercising these rights

Programme Members have the following data subject rights which the Company exercises in compliance with the terms and extent of Regulation (EU) 2016/679 and other applicable legal acts:

• Right to obtain information on data processing;
• Right to access their data and receive a copy of it;
• Right to request rectification of data;
• Right to request erasure of data (“right to be forgotten”);
• Right to restrict processing of data;
• Right to data portability;
• Right to withdraw consent without affecting the lawfulness of data processing.

Programme Members may forward their requests to exercise the afore-mentioned rights and any complaints/notifications/requests regarding the processing of personal data to the Company using the contact details provided in these Terms & Conditions or contact the Company’s responsible data protection officer on [email protected].

The rights of the data subject will be exercised upon verification of the Programme Member’s identity. The Programme Member can verify their identity by submitting a request with their personal data through their Account or from the e-mail address provided when registering for the Loyalty Programme, or in any other way which proves to the Company that the request comes from the data subject. Should the data provided in the request be insufficient to unambiguously determine the Programme Member’s identity, the Company may ask for additional details necessary for identification.

The Company shall respond to the request no later than one month after receiving the request. In exceptional circumstances, depending on the complexity and number of requests received, the period may be extended by two further months and the data subject will be informed of this extension.

Right to lodge a complaint

If the Programme Member is not satisfied with how the data subject rights are exercised or it is considered that that the legal acts regulating personal data and (or) privacy protection have been infringed, the Programme Member has the right to lodge a complaint with the State Data Protection Inspectorate, contact details on https://vdai.lrv.lt/, or with a supervisory authority in another Member State which is the Programme Member’s habitual residence or place of employment. In all cases, we ask you to contact the Company before lodging a complaint so that we can find the most suitable solution together.

• Final provisions

The Company reserves the right to modify the conditions and benefits of the Loyalty Programme, to correct or supplement these Terms at any point. Information on any changes to the Loyalty Programme and (or) Terms and Conditions will be published on the Company website https://uogauoga.lt, within the Account and, if necessary, using other means of information dissemination.

If the Programme Member does not agree with the changes to Terms and Conditions, the Programme Member has the right to terminate their participation in the Loyalty Programme. Failure to exercise the right to terminate participation in the Loyalty Programme before the changes in Terms come into force shall be considered as the Programme Member’s agreement with these changes.

All rights which are not specifically assigned to the Programme Member by these Terms are reserved for the Company.

Should any of the points in these Terms become invalid, it will not affect the validity and enforcement of the remaining points of the Terms. Any invalid, illegitimate or unenforceable point is considered void.

All disputes regarding compliance with these Terms shall be resolved through negotiation. Should the parties fail to reach an agreement, disputes shall be settled in accordance with the legal acts of the Republic of Lithuania. The relationships created on the basis of these Terms are governed by the law of the Republic of Lithuania.